Category Archives: Business Information

Business Links to go

Real Business reports that Business Link is yet another UK government service due for the chop. In an exclusive interview Mark Prisk, the business and enterprise minister, told Real Business ““We’re going to wind down the Regional Development Agencies, and as part of those, we’ll be winding down the regional Business Link contracts.” (Business Link to be axed http://realbusiness.co.uk/leadership/exclusive_business_link_to_be_axed).

Mark Prisk went on to say “The regional Business Links have spent too much time signposting and not enough time actually advising.” and that he envisages a “21st Century service” co-funded by the private sector and delivered online. The interview has been picked up by numerous blogs and the regional press, and comments have been both negative and positive. Some people have nothing but praise for their local Business Link whilst others report that the advice they received was useless and a waste of time. This reflects the mixed feedback I get from people who attend my business information workshops: the quality of the service varies widely depending on which Business Link you use and who you speak to.

Also worth reading is Real Business’s analysis of Business Link at “Business Link: never fit for purpose” at http://realbusiness.co.uk/leadership/business_link_never_fit_for_purpose.

So what is going to replace Business Link if anything? Mark Prisk is reported as saying that he envisages private-sector business support agencies, such as those linked to their local Chamber of Commerce, taking on a bigger role in providing face-to-face advice and networking. In addition the “21st century” approach will include an improved and easier to use desktop and mobile online service and a call centre that will provide “that little bit of extra advice”.

Oh joy! We can now look forward to being held in a call centre queue for half the day before we reach a “consultant” who then works through the mandatory script. Some questions are easy enough to pre-package and include in an FAQ, for example where to find information on a company or the latest changes in VAT regulations. But, to be honest, if you do not already know the answer to either of those the chances of your business surviving are slim. Would the call centre be able to handle more complex enquiries, though? How about explaining why information on a particular company is NOT available at Companies House and should you be worried that it isn’t, or where to find a list of the 100 best selling books on mind, body and spirit for the years 2005-2009?

I must admit that I have never used Business Links myself. They were not around when I started my business in 1989 and as I have worked in the information industry for over 25 years I know where to find the main sources of reliable business information. More importantly, personal and professional networks play a significant part in my intelligence and news gathering activities as they probably do for many other business people; and the use of social media is increasing. I wonder, then, how much impact if any the demise of the Business Links will have on SMEs and UK business in general.

Updates to Company Registers page

For those of you who need to track down official company information, the following updates have been made to the RBA Official Company Registers page at http://www.rba.co.uk/sources/registers.htm :

Austria

Updated link: please use http://dataweb.telekom.at and click on Firmenbuch ‘Details’.

Thanks to Herbert Tischler, Telekom Austria TA AG for the correction.

Bulgaria

Update: an electronic version of the register is available at http://www.brra.bg/, but only in Bulgarian at present.

Thanks to Orlin Nedkov for the update.

Isle of Man

The Isle of Man Companies Registry has changed its web address to http://www.gov.im/ded/companies/companiesregistry.xml

Thanks to Mark Collister from City Trust for the alert.

Panama

Registro Público de Panamá http://www.registro-publico.gob.pa/
The Public Registry for incorporations of Companies and Foundations in Panama. There is a searchable online register but only in Spanish. Click on the white box “Consulta Registral”, which is towards the bottom of the page, and you will then be taken to the register which currently at https://www.registro-publico.gob.pa/scripts/nwwisapi.dll/conweb/prinpage
In Spanish only.

Thanks to Tord Coucheron of Hatfield Oak International for the information.

Cayman Islands company registry

The General Registry Cayman Islands (http://www.ciregistry.gov.ky/) enables you to order birth, marriage and death certificates and now has a company search option. To gain access to the company search you first have to register (free of charge).  To view records you have to set up an account and deposit US$ 73.18, which is the cost of two company records. You can revisit the results of a search, free of charge, up to 24 hours after performing the search. Results include Company name, File number, Formation date, Registration date, Entity type, Registered Office, Status & Status date.

Many thanks to Suzanne Bartlett for the information and feedback on the service.

Switzerland in Figures

This is a very useful three page PDF summary of Swiss statistics from UBS. It contains more than 1,600 facts and figures on the Swiss economy and each of the cantons, and an international overview of key data. Data includes population, employment, the financial situation, indebtedness, tax levels, and figures on the economy and living standards. This is the 2009 edition.

UBS Switzerland in Figures

Thanks to Gary Price for the alert (http://www.resourceshelf.com/2010/01/10/switzerland-in-figures/)

GBRDirect – search the European Business Register

If you want to check the credentials of a company then the first port of call has to be the official company register of the country in which the company is based. Many of the registers are on the web and allow you to search and view some of the information free of charge.  (See my own list at http://www.rba.co.uk/sources/registers.htm. Also Company registration around the world and Worldwide registries). This approach does not always yield results and often proves to be more difficult than anticipated. It assumes that the company or organisation is required or has volunteered to register, which is not always the case. For example, in the UK, sole traders do not have to register and therefore will not be found at Companies House. Then there is the problem of navigating a company registry web site that may be in a language other than your own. Even if you manage to work your way through the navigation and search options you will usually find that the data is in the local language. And this all assumes that you know where the company is based; if you don’t you have to trawl through possible registries one by one.

There are many services that provide you with easy search options and access to translated official company information but these can be expensive, and there are occasions when you need to see the original registration documents and filings. One partial solution for Europe is the European Business Register (http://www.ebr.org/). This is a network of many of the European company registers offering a “one-stop-shop” for company information. Access to the register is via “partners” – you can identify the partner for your country at http://www.ebr.org/partners.htm. For the UK and Ireland the partner is the Global Business Register (http://www.globalbusinessregister.co.uk/) or GBRDirect.

Currently GBRDirect connects to the national corporate registries in:

Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece,Ireland, Jersey, Italy, Latvia, Luxembourg, Republic of Macedonia, Netherlands, Norway, Serbia, Spain, Slovenia, Sweden, Ukraine, United Kingdom.

In order to use GBRDirect you first have to register and also “top-up” your account using a debit or credit card. All documents are priced and so is a successful search, which costs £1.50. You are not charged for a list of results but as soon as you click on an entry in the list your search is deemed to be successful and you are charged for it. Once on the ‘company’ screen, available documents and their prices are listed. 

GBR Direct Company Documents Screen

Prices vary depending on the type of document you wish to view and the country. A price list and the type of documents available for each country can be found at http://www.gbrdirect.co.uk/GBRDirect%20Pricelist.pdf

As well as a company search you can also carry out a search for company officials in Belgium, Denmark, Estonia, Finland, Greece, Italy, Latvia, Sweden and the UK.

On the plus side this service enables you to quickly search many of the European registers through a single interface. On the down side you still have to know the country in which the company is based and the documents will be in the local language. You may also end up paying for information that is available free of charge direct from the national registry and the European Business Register seems to go down with alarming regularity. About half of my searches failed because “The EBR Service is not available at the moment” and I am finding the down time increasingly frustrating. When it works GBRDirect is an excellent way of searching the EBR but you still need to know the location of the individual country registries in case the service is down and you need documents urgently.

BL launches business essentials wiki

The British Library’s Business and IP Centre has launched a wiki: Business Essentials on the Web (http://bl-business-essentials.wikispaces.com).

The wiki aims to provide business information that is aimed at entrepreneurs and SMEs. Topics covered currently include business planning, grants and finance, marketing and PR as well as industry specific pages. One of the industries listed is “Giftware” and coincidentally I was asked about this during my recent business information workshop. “Our client thinks that there is a single database that will give them all the data they need on giftware” said one of the participants. The bad news is that there does not seem to be a single source: the good news is that this wiki does list associations and web sites of organisations that are involved in the sector. So this wiki has already proved its worth to me.

Anyone can join the wiki community, edit and add a listing; a brave move but I have not yet seen any “vandalism” or spam. If there have been any inappropriate entries then BIPC have been very quick off the mark in removing them.

An excellent starting point for relevant information on setting up and running a business, and highly recommended for SMEs and startups.

Top 10 Business Search Tips – 3rd November 2009

A group of business information researchers gathered at the London Chamber of Commerce in Queen Street, London for the TFPL workshop – facilitated by yours truly – on key web business resources. The participants were from a variety of types of organisations but they all had a mission to find out what business information was available for free or on a pay-as-you-go basis. We covered not only business information sites but also how to make better use of the advanced search features of the likes of  Google and Yahoo.

At the end of the day, the group was asked to come with a list of Top 10 Tips.

1. Biznar http://www.biznar.com/
A service from Deep Web Technologies that searches business databases and resources in real time. A list can be found on the Advanced Search screen. The search is not as quick as Google because Biznar has to visit each site live for each search, whereas Google searches stored copies of web pages. By default results are sorted by ‘rank’ but this can be changed to date, title or author. On the left hand side of the screen the results are automatically organised into folders on topics, authors, publishers, publications and dates, and you can narrow down your search by clicking on these options.

2. Alacrawiki Spotlights http://www.alacrawiki.com/index.php?title=Alacra_Industry_Spotlights
The Alacra Spotlights section (at the top of the menu on the left hand side of the screen)  is a good starting point for evaluated sites and information on industry sectors. Note that although it is a wiki only Alacra can edit these pages.

3. FITA http://www.fita.org/
Another good starting point for business information resources. Click on the Really Useful Links in the menu on the left hand side of the screen. The section on Cultural Issues was specifically mentioned.

4. Europages http://www.europages.com/
B2B Directory covering 1.5 million pages from 35 countries. Browse by industry sector or search by keyword. You can further limit (refine) your search by countries, activity (manufacturer/producer, wholesaler, retailer) and workforce (banded number of employees).

5. Wayback Machine – The Internet Archive http://www.archive.org/
For pages, sites and documents that have disappeared. Ideal for tracking down lost documents and seeing how organisations presented themselves on the Web in the past.

6. Blogpulse trends http://www.blogpulse.com/
Useful blog search tool that has a trends option, which shows how often your search terms have been mentioned in blog postings over time. This is useful for monitor competitors or industry intelligence to see what are the hot topics and when, and also to monitor what is being said about a product or company. Click on the peaks in the graph to see the postings.

7. Intute http://www.intute.ac.uk/
An excellent starting point for anyone wanting to identify good starting points and quality resources on a wide range of subjects and industries.

8. Repeat your search terms
Fed up with the same old results popping up again and again? Just repeat one or more of your search terms one or more times to see different pages appearing in your results list.

9. Google ‘Show options’
A discrete link near the top of Google search results, it is not immediately obvious what it does. Click on it and a range of additional search options appear in a bar on the left hand side. See my blog posting Google new search and display options for further details.

10. D&B UK small business centre http://www.do-business.net/sbc
Aimed at UK small businesses, this service provides affordable reports on the performance of companies. The competitor and supplier reports costs £7.50 and the customer and partner reports £15. Payment is by credit card. There are sample reports that show what information each report contains. You can monitor up to 50 businesses for free with the D&B tracker and be notified by email when there are significant changes. (You do have to pay for the full report, though). Personal note: I used this service a couple of years ago when refurbishing my house to check up on four double glazing companies on my short list. One of the four was immediately dropped when I saw the report. A few months later it was declared bankrupt.

UK Historical Directories and Newspapers

Someone has just contacted me via Facebook asking how they could track down a company in London. Not a difficult piece of research you might say but the time period was the 1890s!

One resource that immediately sprang to mind was the Historical Directories at http://www.historicaldirectories.org/. This is a digital library, maintained by the University of Leicester, of local and trade directories for England and Wales, from 1750 to 1919. It does not attempt to publish every directory available between 1750 and 1919 but what they do have makes fascinating reading.

I first reviewed it in July 2004 and my initial interest was on the business side as I am sometimes asked how to find information on small, local companies going back 50 to 100 years. I quickly discovered, though, that for my own location (Caversham in Berkshire) the Kelly’s directories for 1914 and 1915 included residential listings. I ended up spending hours researching who had lived in my house, who the neighbours had been and their occupations.

There are several search options including a keywords option that lets you search by any combination of location, decade, key name (directory name e.g. Kelly), your own keywords, and with fuzzy logic on or off (off is the default). For my own searches I found it easier to identify directories in my location and then search them individually, but one of the alternative search options may suit you better. For Berkshire I found Kelly’s, Slater’s and Webster’s directories and there is a “Post Office”  directory for Berkshire, Northamptonshire,  Oxfordshire, Bedfordshire, Buckinghamshire and Huntingdonshire for 1854!

Historical Directories

For each directory there is a Fact File containing bibliographic information and links to the main chapter headings. When you view the pages that match your search criteria your search terms are highlighted.

The site also supports seriously advanced search options (see http://www.historicaldirectories.org/hd/howto/howto7.asp#detailed for details). For a phrase just type in the words next to one another, for example Star Road. If, on the other hand, you are looking for a person their name may appear as surname, middle name(s), first name. For this type of search there is a “within” operator, for example George w/3 Bloggs will look for George within three words of Bloggs in any order. The wildcard is a question mark (?) and replaces a single character. The asterisk replaces 0 or more characters. Wildcards can be used at the beginning, in the middle or at the end of a word.

For information on who was hitting the headlines in your town in the 1890s you could try the recently launched British Newspapers 1800-1900 at http://newspapers.bl.uk/blcs/. This covers two million pages of 49 local and national 19th century newspapers. There is a basic search option on the home page but the advanced search enable you to search by keyword, publication date(s), place of publication, section (e.g. people, business), publication frequency and language (English or Welsh).

The problems start with the publications that are covered – only 49. Nothing in Berkshire so this is a non-starter for my own local search. Note also that you have to pay to view most of the articles. A 24 hour pass costs £6.99 and allows you to view up to 100 articles. A seven day pass costs £9.99 and gives you 200 article views.

I could not find out what the buzz was in Reading and Caverhsam in the 1800s from the British Library newspaper archive  (perhaps there wasn’t any!),  but what do the directories have to say? According to the 1854 Post Office directory:

“BERKSHIRE, sometimes called Barkshire, and for shortness Berks or Barks, is a southern inland shire, on the south or left bank of the navigable Thames, which forms its northern boundmark, and in the valley of which it lies, approaching within twenty miles of London, and in the middle between the mouth of the Thames at the North Sea and the Bristol Channel. The shire is of very irregular shape…”

And who did live in my house in 1914/1915? Number 88 Star Road, or number 6 Webb’s Cottages as it then was, was home to Charles Herbert and his wife Mary who was a shopkeeper. Neighbours included a wheelwright, carpenter, window cleaner, builder, two pub landlords and an insurance agent. Apart from the wheelwright, not very different from today’s residents!

Reading Evening Meeting, 2nd June – Business Resources at Slough Library

Organised by CILIP in the Thames Valley (formerly BBOD).

Venue: Great Expectations, 33 London St, Reading

Date & Time: Tuesday 2nd June 2009. 1800 for 1830 hrs

Business Resources at Slough Library

Lisa Hodgkins will provide details of the information resources available for business at the Slough Library. Slough Libraries continue to provide a high level of service in this area.

Followed by free refreshments and networking opportunities with colleagues.

An invitation is extended to anyone with a professional interest in the topic

Contact: Please contact Norman Briggs nwbriggs@pcintell.co.uk if you wish to attend.

Reportlinker: database of free industry reports, but beware the subscription T&Cs

I have been looking at Reportlinker for several months. Their strapline says “Industry reports, Company Profiles and Market Statistics from 200,000 public authoritative reports”. There are two parts to the service: the Public Reports, which “provides easy access to 1.2 million market reports and industry statistics” that are free of charge and the Premium Reports, which cover priced market research. The Public Reports section includes reports from governments, embassies, investment promotion agencies, national statistics agencies and trade unions .

You can search both sections free of charge and it is no surprise that when it comes to viewing reports in the Premium Reports section you have to pay. But you also have to pay if want to view the details of articles in Public Reports and download them. Why pay for articles and reports that you can find free on the web? Because Reportlinker indexes them and enables you to narrow down your search by industry, location and language and that requires human effort – at least I assume that there are real people doing this. Reportlinker seems to concentrate on formatted files such as PDF and DOC and so misses many HTML pages with data that are picked up by Google. I found that one of  my standard searches – gin vodka sales UK  – picked up one useful government document on Reportlinker but failed to retrieve web pages from the UK Gin and Vodka Association that gave me far more up to date information. Looking at alternatives to Google, I found that iSeek also performed better than Reportlinker in both its Web and Educational search on my test searches. See my review of iSeek at http://www.rba.co.uk/wordpress/2009/02/24/iseek/

Now to the pricing. There are two rates: a day rate at 39 Euros + 19.6% VAT and a monthly rate at 55 Euros + 19.6% VAT. I first tested the full service with a day rate but then decided to go for a month’s worth as I wanted to demonstrate the service at several workshops and to clients. I skimmed through the terms & conditions and did not register that the monthly subscription was not for just 1 month but a recurring subscription. And there are no refunds when you’ve realised your mistake after spotting the next debit on your monthly credit card statement! Yes you can cancel, but you have paid out for that month and that is it.

I accept the blame for this. I always check the terms and conditions of a subscription and I did manage to find a link to them at the bottom of the subscription page. I did look at them, but obviously not carefully enough. However, at no point in the subscription process is there a box that you have to tick saying that you have read and accepted the terms & conditions with an adjacent link to those T&Cs. By the time you have entered your credit card details it is too late to start wondering where the T&Cs are.

In conclusion, I am not impressed with Reportlinker. If you are a total novice in searching for business information, it may come up with some good reports but you can do a lot better by using the advanced search features of the standard search engines. On top of that, the monthly subscription option is not clearly worded and the T&Cs not explicitly offered to you for acceptance on the payment page. The best I can say about that is “sneaky”, the worst – well, perhaps best not to say what I really think.