Privacy and cookies

Data Collection

Information that you supply on any of our feedback or registration forms is used by RBA Information Services to answer or fulfil your request. This information is used solely by RBA and is not disclosed or sold on to third parties.

We only collect personally identifiable information that is voluntarily provided by visitors to the RBA site and which is required to fulfill an order or purchase request. Purposes for which identifying information is collected include:

  • registration for member-only areas of the site
  • feedback or requests for further information
  • booking a place on an RBA seminar/workshop
  • orders for publications and subscriptions
  • alerting services for changes to RBA web pages

Retention of customer contact details and purchase information

Customer data, such as name, address, telephone number and email address that are required to fulfil an order or payment for goods or services are not retained on this web site but held separately and securely off-line in electronic form and in hard copy. Invoices that include customer data are retained in electronic and in paper form for the period required by UK law (currently 6 years). These invoices do not include details of credit or debit cards, or customer bank accounts.

RBA Information Services does not sell or pass on customer details to any third party.

Financial data - such as bank details, credit card and debit card details - provided by customers via fax, post or by telephone are retained until the transaction has been confirmed and completed, and then securely destroyed. This information is not stored by us in any form beyond the time required to complete the transaction.


"Cookies" are small text files placed on your computer. They are used for many different purposes, for example to deliver advertising that is more relevant to your interests, to count the number of unique visitors to a site, or to ensure that the information you have requested is correctly displayed on screen. They do not tell us who you are.

The services that use cookies on this site include:

Amazon - links to recommended books

authorSTREAM embeds - ensures that the presentation you request to view is displayed correctly

Eventbrite - essential for events booking forms to work correctly

Facebook profile badge

Feedburner (Google) - displays RSS feeds

Google Ads - delivery of advertisements from Google

Google Analytics - information on trends in site use and potential problems

Google search boxes - essential to ensure that your search is carried out correctly

LinkedIn profile button

Share buttons - essential for ensuring that your shares and likes are recorded correctly

Slideshare embeds - ensures that the presentation you request to view is displayed correctly

Further information about cookies can be found at Cookies | ICO

Controlling and deleting cookies

By using our site you agree to the placement of cookies on your device. You can control which cookies you accept, and also delete existing cookies, by changing your browser settings. Please note that if you choose to reject all cookies placed by this website some sections will no longer work.

All modern browsers allow you to change your cookie settings. These settings are usually found in the 'options', 'settings' or 'preferences' menu of your browser. Further information and how to manage cookies in browsers and delete existing cookies can be found at Cookies | ICO.

Targeted advertising on the web delivers ads based on your past searches and browsing behaviour. Many advertising networks offer an opt-out option. You will still see advertisements but they will not be tailored to your interests. Your opt-out will be stored in a cookie on your device so if you delete your cookies you will have to repeat the opt-out process.

Google Ads Personalization
Your Online Choices
NAI Consumer Opt Out

Information collected by web servers

The RBA web servers automatically record general information on all users who browse the content of the RBA web site. They gather:

  • your IP address
  • the internet domain for your Internet service, such as or
  • the pages you visit on the RBA web site and any files you download
  • the date and time of your visit
  • your user name if you enter a password protected area

The logs are periodically summarised and analysed to study site usage in order to help improve the site's organisation and usefulness. They may be analysed at an individual level in order to identify and rectify any problems that a visitor may have experienced. They are also monitored to ensure that there is no unauthorised access to restricted areas of the site.


The owner of the copyright on material that RBA Information Services publishes is displayed at the bottom of each page of the web site. Anyone is welcome to link to RBA's public web pages (pages not protected by usernames and passwords).

If you have any questions about RBA's privacy and Data Protection Policy, please contact Karen Blakeman.